Returns & Exchanges

At ElvesBikesAustralia, we stand by the quality of our high-performance frames and components, offering a 30-day return window for items in original, unassembled condition. We aim to ensure every cyclist is completely satisfied with their gear through a transparent and efficient exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Shipment

  Securely pack the item in its original factory packaging, ensuring all protective foam and hardware are included to prevent damage during transit.

• 3.
  Dispatch to Warehouse

  Affix the provided shipping label or use a tracked courier service to send the package to our Australian distribution center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.